FAQ

For ready to ship pieces, please allow up to 3 business days for processing, plus shipping time.

US STANDARD SHIPPING: APPROX. 3-5 BUSINESS DAYS AFTER PROCESSING 

US EXPRESS SHIPPING: APPROX. 1-3 BUSINESS DAYS AFTER PROCESSING

Please read specific product descriptions and details before placing an order

Orders placed on weekends and holidays will be processed the following business day.

We do not deliver on weekends or holidays.

Please not that during peak seasons and major holidays, processing and shipping delays may occur.

For further information please check our shipping page here.

Please contact us at hello@phoenixsisters.shop with your order number and name within 24 hours. We will try our best to accommodate your request.

Please contact us at hello@phoenixsisters.shop with the updated address within 24 hours. We will try our best to accommodate your request.

Please note that we are unable to edit a billing address once an order has been placed.

You can track your order by checking your shipping confirmation email. Please allow 1-2 business days for a tracking number to show movement.

For US domestic orders, we accept returns on most of our jewelry pieces in its original condition (must be unused and unworn) within 10 business days of the delivery date for a full refund. You may exchange or return items for store credit within 21 business days of the delivery date. 

Please be advised that we will determine if the piece is eligible for a full refund once it arrives back to us. 

Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if not in its original condition, damaged, used or worn).

If applicable for a refund, you will receive a refund confirmation email from us.

Please note the following:

// All international orders are final sale. NO returns or exchanges requests for international orders. 

// Due to hygiene factors NO returns or exchanges on any EARRING purchases due to hygiene factors. 

// We will provide you with a prepaid return label via email. 

//For returns, a $10 handling and processing fee will be deducted from the total refund amount. 

// If you exchange or shop for a new item, PHOENIX SISTERS THE LABEL will pay for the return label. 

//Please be advised that once the product has been shipped, we do not refund shipping costs.

Please email us with your return/ exchange request at hello@phoenixsisters.shop

Once we receive your jewelry back at our shop, we will process your return within a week. 

Please allow additional 3-5 business days for your bank institution to issue the refund amount back to your original form of payment.

Yes, you can directly exchange via our return page HERE (jewelry item must be unworn and in its original condition)

Please note the following:

// NO refunds or exchanges on any EARRING purchases due to hygiene factors

// All international orders are final sale and cannot be returned or exchanged

// NO refunds or exchanges on any EARRING purchases due to hygiene factors

// All international orders are final sale and cannot be returned or exchanged

You can directly make a return or exchange request through our return page HERE.

Once we receive your jewelry back at our shop, we will process your return within a week. 

Please allow additional 3-5 business days for your bank institution to issue the refund amount back to your original form of payment.

Once we receive your jewelry back at our shop, we will process your return within a week.

If applicable for a refund, you will receive a refund confirmation email from us. Please allow additional 3-5 business days for your bank institution to issue the refund amount back to your original form of payment.

Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if not in its original condition, damaged, used or worn).

Please be advised that once the product has been shipped, we do not refund shipping costs.