RETURNS & EXCHANGES

For US domestic orders, we accept returns on most of our jewelry pieces in its original condition (must be unused and unworn) within 10 business days of the delivery date for a full refund. You may exchange or return items for store credit within 21 business days of the delivery date. 

Please be advised that we will determine if the piece is eligible for a full refund once it arrives back to us. 

Depending on the condition of the returned item, there may be a 20% restocking fee (i.e. if not in its original condition, damaged, used or worn).

If applicable for a refund, you will receive a refund confirmation email from us.

Please note the following:

// All international orders are final sale. NO returns or exchanges requests for international orders. 

// Due to hygiene factors NO returns or exchanges on any EARRING purchases due to hygiene factors. 

// We will provide you with a prepaid return label via email. 

//For returns, a $10 handling and processing fee will be deducted from the total refund amount. 

// If you exchange or shop for a new item, PHOENIX SISTERS THE LABEL will pay for the return label. 

//Please be advised that once the product has been shipped, we do not refund shipping costs.

Please email us with your return/ exchange request at hello@phoenixsisters.shop

Once we receive your jewelry back at our shop, we will process your return within a week. 

Please allow additional 3-5 business days for your bank institution to issue the refund amount back to your original form of payment.